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We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Westone Labs. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving technical issues, and ensuring customer satisfaction.
Key Responsibilities- Technical Support: Provide technical assistance to customers via phone, email, or in-person, resolving issues related to our products and services.
- Customer Communication: Communicate effectively with customers to understand their needs, provide solutions, and ensure customer satisfaction.
- Product Knowledge: Maintain up-to-date knowledge of our products and services, including features, benefits, and technical specifications.
- Problem-Solving: Analyze and resolve customer complaints and issues in a timely and professional manner.
- Team Collaboration: Work collaboratively with internal teams to resolve customer issues and improve customer satisfaction.
- Education: High school diploma or equivalent required.
- Experience: Prior experience in a customer service or technical support role preferred.
- Skills: Excellent communication and problem-solving skills, ability to work in a team environment, and proficiency in Microsoft Office software.
- Language: Spanish language skills (oral, reading, and written) are desirable.
Our work environment is fast-paced and dynamic, with a focus on providing exceptional customer service. You will be working in a call center and manufacturing environment, with moderate noise levels. You will be required to sit/stand for long periods of time, or alternate sitting and standing as needed.
Benefits- Healthcare: Comprehensive healthcare package, including medical, prescription drugs, dental, and vision coverage.
- 401k: Employer-matched 401k retirement plan.
- Paid Time Off: Paid time off and sick pay.
- Life Insurance: Employer-paid life insurance.
- Disability Insurance: Employer-paid short-term and long-term disability insurance.
