Fleet Maintenance Coordinator

2 days ago


Dearborn Heights, Michigan, United States Fleet Services by Cox Automotive Full time
Fleet Services by Cox Automotive is a leading provider of on-site mobile maintenance and repair services nationwide. We are currently hiring a Service Call Coordinator II to dispatch and schedule preventative maintenance, repairs, and services discovered during inspections.

The successful candidate will be responsible for managing the lifecycle of transactions from origination until the customer unit is in control/custody of the repair technician. This includes timely and accurate documentation and notation in all FCSA systems regarding each customer contact, providing excellent customer service for all internal and external customer calls, and establishing positive customer rapport, encouraging repeat business.

A high school diploma/GED and 3 years' experience in a related field are required, along with 2+ years' experience in a service or call center environment, preferably in the commercial vehicle maintenance or transportation industry. Excellent verbal and written communication skills, ability to effectively communicate at all levels of the organization, and strong Excel and data entry skills are essential. Hourly base pay rate is estimated to be between $17.40 and $26.06 per hour, with opportunities for additional compensation including commission and/or an incentive program. Up to 200 hours (5 weeks) of Paid Time Off based on tenure with the company. Accrue eligibility requires authorization to work in the United States without current or future sponsorship.

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