Clinical Resource Liaison Coordinator

3 days ago


Dearborn, Michigan, United States PACE Southeast Michigan Full time

About the Role:

PACE Southeast Michigan is seeking a skilled Clinical Resource Liaison to join our team. As a Clinical Resource Liaison, you will play a critical role in supporting the delivery and coordination of care to participants.

Job Summary:

The successful candidate will be responsible for facilitating communication between the nursing team and participants/caregivers, collecting and preparing urine and stool specimens, delivering urgent supplies, and performing other related duties as assigned.

Responsibilities:

  • Communication Liaison: Facilitate communication through answering direct nursing phone calls to assist with nonclinical, non-urgent matters and direct calls to appropriate team members.
  • Urgent Calls: Facilitate urgent calls to appropriate team members.
  • Specimen Collection: Collect and prepare urine and stool specimens.
  • Supply Delivery: Deliver urgent supplies (diabetic, incontinence, etc).
  • Other Duties: Perform other related duties as assigned, including vital signs, assisting nurses with procedures, and facilitating virtual visits for participants.

Requirements:

  • Customer Service: Excellent customer service and communication skills, including face-to-face, telephone, virtual, and written abilities.
  • Organization Skills: Organization skills and ability to navigate electronic medical records and participant-oriented software.
  • Maintenance Knowledge: Familiarity with medical terminology and ability to recognize urgent medical issues.
  • Previous Experience: Previous experience as PCA, CNA, nursing student, MA, or EMT.
  • Computer Proficiency: Proficient in Microsoft Office.

Working Conditions:

  • Fast-Paced Environment: Fast-paced and flexible environment with possible exposure to communicable disease.
  • Lifting Requirements: Able to lift up to 50 pounds.
  • Transportation: Dependable transportation and driver's license required.

Compensation: The estimated annual salary for this position is $45,000 - $60,000, depending on qualifications and experience. We offer a competitive benefits package, including health insurance, retirement plan, and paid time off.



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