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Dining Experience Director

2 months ago

Morrisville, United States Grove Bay Hospitality Group Full time
Job Description

Grove Bay Hospitality Group is seeking an experienced and dynamic Restaurant Manager to oversee daily operations and ensure the delivery of exceptional dining experiences to our valued guests.

Key Responsibilities:
  • Operations Management: Supervise all aspects of the restaurant's activities, ensuring smooth and efficient operations, including monitoring and maintaining high levels of customer service, satisfaction, and cleanliness.
  • Team Leadership: Recruit, train, and develop a team of skilled and motivated restaurant staff, schedule and assign duties to ensure adequate coverage and efficient service, and provide ongoing coaching, feedback, and performance evaluations to enhance team performance.
  • Customer Service: Ensure the delivery of exceptional customer service by setting and maintaining high standards, handle customer inquiries, concerns, and complaints promptly and professionally, and foster a customer-centric environment and proactively seek ways to enhance guest satisfaction.
  • Financial Management: Monitor and control operational costs, including labor, inventory, and supplies, implement effective strategies to increase revenue, improve profitability, and achieve financial targets, and conduct regular inventory checks and collaborate with the procurement team to ensure optimal stock levels.
  • Compliance and Safety: Uphold health, safety, and sanitation standards, following local health regulations, ensure compliance with all applicable laws, regulations, and airport security protocols, and maintain accurate records and documentation as required by company policies and procedures.
Qualifications and Skills:
  • Proven experience as a Restaurant Manager or in a similar leadership role.
  • Strong knowledge of restaurant operations, service standards, and best practices.
  • Exceptional leadership and team management skills, with the ability to motivate and develop staff.
  • Excellent communication and interpersonal skills with a customer-oriented approach.
  • Strong organizational and multitasking abilities, with attention to detail.
  • Ability to work under pressure and handle challenging situations calmly and effectively.
  • Knowledge of relevant health and safety regulations and compliance requirements.
  • Flexibility to work shifts, including weekends, evenings, and holidays.
  • Prior experience in the airport or hospitality industry is a plus.