Member Service Representative

4 days ago


Colorado Springs, Colorado, United States Navy Federal Credit Union Full time
Job Summary

Navy Federal Credit Union is seeking a highly skilled Member Service Representative to join our team. As a key member of our team, you will provide exceptional service to our members, ensuring their needs are met and exceeded.

Responsibilities
  • Analyze and resolve complex member account and loan discrepancies
  • Assist members with submitting loan and credit card applications
  • Counsel members on Navy Federal's products and services
  • Perform platform banking functions and assist lower-level team members
  • Understand and comply with federal and other regulations relating to financial products and services
Requirements
  • Ability to work independently and in a team environment
  • Working knowledge of savings and checking products, accounts, and services
  • Effective active listening skills and ability to accurately respond to inquiries and account requests
  • Effective organizational, planning, and time management skills
What We Offer

Navy Federal Credit Union offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are an equal opportunity employer and value diversity in the workplace.

Please note that this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.



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