Restaurant Manager
4 weeks ago
Job Summary
The Restaurant Manager delivers exceptional results through others. They provide an engaging environment for restaurant teams and guests; while focusing on delivering operational excellence.
Chicken Salad Chick Managers invest their time in developing future leaders, creating memorable experiences, reinforcing the Chicken Salad Chick Culture; managing administration; and maintaining the facility.
The Restaurant Manager consistently keeps our brand promises, inspire their teams and deliver great results.
Essential Responsibilities
- Serve as a Brand Ambassador for Chicken Salad Chick.
- Understand & adhere to all policies, procedures, standards, specifications, guidelines and training programs.
- Ensure that all Guests feel welcome and are given responsive, friendly and courteous service.
- Ensure that all products are consistently prepared and served according to CSC standards.
- Achieve identified objectives for sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
- Control cash and other receipts by adhering to cash handling and reconciliation procedures.
- Make employment and termination decisions consistent with Restaurant Management guidelines.
- Oversee and ensure that employee performance appraisals are completed on a timely basis.
- Create and maintain schedules for team.
- Effectively maximize labor performance by scheduling to business trends while delivering a superb experience to every guest.
- Coach and motivate the Assistant Manager(s) and the team.
- Continually strive to develop staff in all areas of managerial and professional development.
- Prepare all required paperwork, forms and reports in an organized and timely manner.
- Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant's preventative maintenance programs.
- Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant's receiving policies and procedures.
- Set clear expectations and create a working environment and serve as a role model to create memorable guest experiences.
- Take actions to solve and celebrate guest feedback.
- Control food and equipment inventories, conduct daily and weekly inventory counts and keep inventory records.
- Identify problems, conduct high-level troubleshooting and seek repair/maintenance support for restaurant equipment to ensure equipment is operational.
- Monitor and maintain compliance with health, safety, cleanliness, security and fire policies, standards and regulations.
Required Knowledge, Skills and Abilities
- Excellent written and oral communication skills
- Excellent organization skills
- Ability to multitask
- Working knowledge of back office tools
- Ability to quickly learn and master new computer software
- Education and Experience
- Three to five years related experience and/or training; or equivalent combination of education and experience
- Physical Demands
- Exert up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects
- Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday
- Must be able to work and perform all duties at any station in the kitchen or service area
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