Resident Services Coordinator

3 days ago


Colorado Springs, Colorado, United States Solista Senior Living by Cogir Mountain Full time
Community Overview
Solista Senior Living by Cogir Mountain is a leading provider of senior living communities in Colorado. Our beautiful retirement community offers a range of amenities and services designed to promote the health, happiness, and well-being of our residents. We are committed to providing exceptional service and creating a warm and welcoming environment for all who visit us.

About the Role
This is an outstanding opportunity to join our team as a Hospitality Operations Manager. In this position, you will be responsible for recruiting and training staff, maintaining service quality in reception and dining, and ensuring cleanliness throughout the community. You will also foster positive relationships with residents, families, and staff while ensuring compliance with safety regulations.

Responsibilities
* Serve as the on-site executive, assisting with overall operations and acting as the main contact for staff, residents, prospects, community organizations, government agencies, and the public.* Provide leadership for staff and residents, proactively solving problems and addressing issues as they arise.* Assist with maintaining departmental policies, procedures, and licenses in compliance with company, federal, state, and local regulations.* Supervise, direct, and motivate concierge, housekeeping, and dining staff, ensuring proper training and maintaining high morale.* Oversee dining room services to ensure residents experience the highest level of customer service and resident satisfaction.* Assist with various housekeeping and waitstaff duties as needed.* Foster an atmosphere of stability that supports the personal dignity of residents.* Actively participate in on-site sales activities, including tours for prospective residents and special events.

Requirements
* A High School diploma is required. An associate or bachelor's degree in hospitality, business, or a related field is preferred.* 2-3 years of experience in retirement housing, hospitality, or healthcare management, ideally in a leadership role, is required.* Proficiency with computer systems, particularly Excel, Word, and Outlook.* A valid driver's license.* High attention to detail and accuracy in all tasks.* Strong time management skills with the ability to handle frequent interruptions.* Demonstrates initiative, good judgment, and professional ethics.* Customer-focused mindset, with a pleasant demeanor and excellent communication skills.* Flexible to occasionally work evenings and weekends and be on call as needed.

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