Service BDC Associate

1 month ago


Santa Fe, New Mexico, United States Sonic Automotive Full time

Job Summary

The Service BDC Associate is responsible for generating services appointments with customers that contact Toyota of Santa Fe via the internet. This role requires a professional and courteous demeanor, with excellent communication skills and the ability to work independently in a fast-paced environment.

Key Responsibilities

  • Respond to internet inquiries with courtesy and accuracy.
  • Promptly enter all customer inquiry data into the CRM.
  • Generate services appointments.
  • Conduct phone surveys to assess customer preferences and quality of experience.
  • Effectively utilize lead management tools.
  • Compile all necessary reports, forms, and other documentation on a timely basis.

Requirements

  • Excellent verbal and written communication skills.
  • Strong MS Office Suite computer skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Ability to work in a call center environment.
  • Strong organizational and time management skills.

Benefits

We offer a comprehensive benefit package and a competitive compensation package. Our organization is committed to providing a supportive and collaborative work environment, with opportunities for growth and development.



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