Senior Operations Business Partner

1 week ago


New York, New York, United States AMC Networks Full time

In this role, you will play a key part in driving the operational performance of our outsourced support centers and inform strategic planning for the Customer Service, Management, Vendor, Operations team within Global Technology & Operations at AMC Networks.

Job Description

You will be responsible for analyzing data that informs business decisions and driving process improvements to enhance the overall customer experience.

Key Responsibilities:
  • Analyze metrics and KPIs to identify areas for improvement and develop strategies to optimize operations
  • Collaborate with cross-functional teams to drive process improvements and implement changes
  • Develop and maintain relationships with vendors to ensure seamless service delivery
Requirements

To succeed in this role, you will need:

  • Strong analytical skills and ability to interpret complex data
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
What We Offer

We offer a competitive salary range of $85,000 - $110,000 per year, depending on experience, as well as a comprehensive benefits package including medical, dental, and vision coverage, 401(k) matching, and paid time off.



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