Warehouse Customer Support Supervisor

2 weeks ago


Charlotte, North Carolina, United States latitude Full time

Position Overview:
We are collaborating with a distinguished client seeking to appoint a seasoned Customer Service Manager in the South Charlotte area.

Key Responsibilities:
- Provide direction and mentorship to ensure all team members achieve their individual performance objectives and professional development.
- Set performance standards and ensure the team adheres to these benchmarks.
- Facilitate the growth and training of expanding teams.
- Manage high-volume order processing.
- Possess a solid understanding of warehousing and distribution operations.
- Address customer disputes and manage escalation protocols.
- Offer constructive feedback to Customer Service Representatives regarding their work quality and productivity.

Qualifications:
- Proven experience in warehouse operations is essential.
- Strong communication skills are required.
- Experience in third-party logistics (3PL) is preferred.
- Ability to be present onsite daily.
- Excellent problem-solving abilities.
- Proficiency in Microsoft Office Suite.



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