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Retail Customer Support Associate

2 months ago

Charlotte, North Carolina, United States The Sherwin-Williams Company Full time
Position Overview:
This role is vital for the effective operation of our retail locations. Customer Engagement Specialists collaborate closely with both wholesale and retail clients to identify their requirements, address inquiries regarding Sherwin-Williams offerings, and suggest suitable solutions. They are also responsible for swiftly addressing any customer issues to ensure optimal client satisfaction while keeping abreast of product features and maintaining the high quality and visual standards of the merchandise and store.

Key Responsibilities:
  • Deliver exceptional customer satisfaction through outstanding sales service.
  • Assist clients both in-person and via phone by assessing their needs and presenting relevant products and services.
  • Establish and nurture productive trust-based relationships with wholesale and retail customers.
  • Accurately process sales transactions in accordance with established policies and procedures.
  • Consistently meet and strive to exceed monthly, quarterly, and annual sales targets.
  • Maintain meticulous work order files and formulas.
  • Retrieve appropriate products from the sales floor or warehouse.
  • Tint and mix products to meet customer specifications as required.
  • Restock shelves and arrange displays effectively.
  • Ensure cleanliness of store equipment.
  • Assist with loading and unloading delivery vehicles.
  • Support delivery efforts as necessary.
  • Keep assigned areas in-stock and visually appealing.
  • Stay informed about product offerings and discuss available options with customers.
  • Adhere to inventory control protocols.
  • Propose strategies to enhance sales performance.
Minimum Qualifications:
  • Must be at least eighteen (18) years old.
  • Must be legally authorized to work in the country of employment without requiring sponsorship for employment visa status now or in the future.
  • Must be capable, with or without reasonable accommodation, of retrieving materials from shelves and floor stacks and lifting and carrying up to 50 lbs. frequently and up to 70 lbs. occasionally.
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications:
  • Possess a valid, unrestricted Driver's License.
  • Hold at least a High School diploma or GED.
  • Have a minimum of one (1) year of experience in a delivery, retail, or customer service role.
  • Possess prior experience in selling paint and related products.
  • Have experience operating tinting and mixing equipment.
  • Ability to read, write, comprehend, and communicate in multiple languages.
  • Ability to read, write, comprehend, and communicate in Spanish.