Front of House Operations Manager
4 weeks ago
Lucca Restaurant & Bar, a leading airport restaurant chain, is seeking a skilled Front of House Supervisor to oversee the daily operations of our Boston Logan International Airport location. As a key member of our management team, you will be responsible for delivering exceptional customer experiences, leading a high-performing team, and driving business growth.
Key Responsibilities:
- Supervise front of house operations, ensuring seamless service delivery and high-quality guest experiences.
- Lead and motivate a team of servers, hosts/hostesses, and bartenders to achieve exceptional customer satisfaction and sales targets.
- Monitor and maintain high standards of cleanliness, safety, and health code compliance.
- Develop and implement strategies to increase sales, improve customer satisfaction, and enhance operational efficiency.
- Collaborate with the kitchen team to ensure smooth service delivery and minimize wait times.
- Conduct regular staff evaluations and provide coaching and training to improve performance.
- Manage inventory, supplies, and equipment to optimize operational efficiency and minimize waste.
- Stay up-to-date with industry trends, best practices, and regulatory requirements to ensure compliance and excellence.
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree in Hospitality, Business, or related field preferred.
- Minimum 2 years of experience in restaurant management or supervisory role.
- Proven track record of delivering exceptional customer experiences and driving business growth.
- Strong leadership, communication, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing circumstances.
- Availability to work flexible hours, including weekends and holidays.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Discounts on food and beverages.
- A dynamic and supportive work environment.
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