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Account Executive

2 months ago

Cincinnati, Ohio, United States Divisions Maintenance Group Full time
About Divisions Maintenance Group

We are a leading provider of facility maintenance services to retail chains and distribution and fulfillment centers across the country.

Our mission is to deliver world-class products and services that revolutionize the industry and fulfill our brand promise of Uninterrupted Peace of Mind.

We are a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.

Job Summary

We are seeking a highly motivated and experienced Account Executive to join our team. As an Account Executive, you will play a crucial role in driving our business growth by identifying and acquiring new clients within the facility management sector.

You will be responsible for generating new business opportunities, nurturing client relationships, and ensuring client satisfaction within the facility management space.

This role involves a combination of sales prospecting and account management to achieve revenue targets and deliver exceptional service.

Key Responsibilities
  • Prospect and lead generation by identifying and researching potential clients and market segments within the facility management industry.
  • Develop and maintain a robust sales pipeline of prospective clients.
  • Conduct market research to understand client needs and industry trends.
  • Build and nurture strong, long-term relationships with existing clients.
  • Serve as the primary point of contact for client inquiries and requests.
  • Understand clients' facility management needs and tailor solutions to meet their specific requirements.
  • Conduct regular check-ins to assess client satisfaction and gather feedback.
  • Collaborate with the Manager of Business Development to set and achieve sales targets and revenue goals.
  • Prepare and deliver compelling sales presentations and proposals to clients.
  • Negotiate contracts and agreements with clients, ensuring compliance with company policies.
  • Maintain accurate records of sales activities and client interactions in Sales Force.
  • Coordinate with Marketing, Operations, and Customer Service teams to ensure alignment with overall business objectives.
  • Provide insights and feedback on market intelligence, competitor activities, and client needs.
  • Manage operations amongst your clients until such a time you build an operations team to support your P&L.
  • Supervise and lead operational teams responsible for delivering facility management services once P&L supports a team.
  • Monitor and ensure the quality and efficiency of service delivery, addressing any issues promptly.
  • Collaborate with teams to allocate resources effectively and optimize service delivery.
  • Develop and implement process improvements to enhance operational efficiency.
  • Prepare and maintain operational budgets, tracking expenses and revenue.
  • Provide accurate reporting and performance metrics to senior management.
  • Prepare and deliver regular reports and updates to clients on performance and account status.
  • Communicate effectively with internal teams to ensure alignment of client needs and operational requirements.
  • Address client concerns and resolve issues in a timely and satisfactory manner.
  • Heavy outbound cold calling and inside sales motion. Key performance indicators tied to customer contacts and bookings.
Requirements
  • 2-4 years' proven experience in inside sales, preferably in facility management or related industries.
  • Bachelor's degree in business, marketing, or a related field; MBA preferred.
  • Valid Driver's License.
  • Working knowledge of all Microsoft Office applications (Word, SharePoint, Teams, PowerPoint, Excel, Outlook).
  • Proficiency in using Salesforce and other CRM type software.
  • Track record of Sales Excellence through prospecting, influencing, negotiating, and closing new business opportunities with financial acumen with budget management experience.
  • Experience and understanding of how to navigate midsize and small customer organizations to gain access to key individuals, management, and purchasing decision makers.
  • Excellent oral and written communication skills, multi-task oriented, and extremely strong public speaking skills.
  • Strong tactical thinker with proven ability to link strategies and objectives to tactics. Foster change, incorporate innovation, and implement strategies throughout all levels of the organization.
  • Strong understanding of facility management services and industry best practices.
  • Exceptional client relationship management skills.
  • Strong leadership and team management skills.
  • Ability to work in an entrepreneurial environment and work as part of a go-to-market team.
  • Lives Divisions Basics.
  • Limited business travel when required to support accounts and new business growth.
  • Ability to manage the stress of a fast-paced environment.
  • Ability to meet the in-person requirements of the team and/or business needs.
What We Offer

We offer a competitive salary and benefits package, including health, dental, and vision coverage on day 1, dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting, paid primary and secondary caregiver leave, employee assistance program, paid time off to volunteer, and more.