Collection Specialist

3 weeks ago


Elkton Florida, United States KeHE Distributors, LLC Full time
About KeHE Distributors, LLC

KeHE Distributors, LLC is a leading natural, organic, specialty, and fresh food distributor dedicated to providing exceptional service and support to our customers. We are committed to fostering a culture of good living, good food, and good service.

Job Summary

We are seeking a highly skilled and motivated Collections Specialist to join our team. The successful candidate will be responsible for monitoring the ageing of customer receivables and taking corrective action to resolve open accounts receivable balances in a timely manner.

Key Responsibilities
  • Monitor and maintain a portfolio of accounts, including resolution process development, account adjustments, and credit risk analysis.
  • Establish or maintain account reconciliations using an analytical approach and present effectively.
  • Work directly with customers regarding delinquent payments, investigate discrepancies, and negotiate repayment.
  • Provide professional service regarding sensitive issues, effectively answering questions and resolving both internal and external customer concerns.
  • Make recommendations and escalate issues with customer accounts to Accounting and Sales Management with timely follow-ups.
Requirements
  • Intermediate to Advanced Microsoft Excel skills required for VLOOKUPS along with various formulas, sorting, filtering, conditional formatting, and pivot tables.
  • Ability to coordinate and prioritize a high volume of work and meet pressing time requirements.
  • Requires broad conceptual judgment, initiative, and ability to deal with complex A/R aging.
  • Must perform all functions in a self-driven manner with a positive and customer service focused attitude.
  • Ability to interact with a diverse group of individuals and contribute to a collaborative work environment.
  • Knowledge of collection procedures, policies, and standards are essential.
  • Knowledge of General Accounting Principles and the ability to analyze and interpret financial data.
  • Ability to communicate effectively both verbally and written.
Education and Experience
  • High school diploma or general education degree (GED) required.
  • Bachelor's degree in finance, accounting, or other business-related fields preferred.
  • At least 1 year of experience in accounts receivable/accounts payable required.
  • Experience with Customer Service, transportation systems, proof of delivery, shortages, damages, and deduction resolution a plus.


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