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Customer Service Representative

2 months ago

Fergus Falls, Minnesota, United States Sherwin-Williams Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, answering product questions, and recommending solutions to meet our customers' needs.

Key Responsibilities
  • Provide excellent customer service, ensuring high levels of satisfaction and loyalty
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
  • Build strong relationships with wholesale and retail customers, understanding their needs and preferences
  • Process sales transactions accurately and efficiently, adhering to company policies and procedures
  • Meet or exceed sales goals, maintaining a strong understanding of product features and benefits
  • Maintain a clean and organized store environment, adhering to visual standards and product displays
  • Participate in ongoing training and development, staying up-to-date on product knowledge and company initiatives
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 1 year of retail or customer service experience; paint and paint-related product experience a plus
  • Ability to work a flexible schedule, including evenings and weekends
  • Strong communication and interpersonal skills, with a focus on customer satisfaction
  • Ability to lift up to 50 pounds, with or without reasonable accommodation
About Us

Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to providing our employees with a positive and inclusive work environment, offering opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.