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Business Unit Technical Services Leader

2 months ago

Cypress, California, United States Mitsubishi Electric US, Inc. Full time
Job Overview

Mitsubishi Electric Trane HVAC US LLC is seeking a Business Unit Technical Services Manager to oversee operations in the West Coast region.

POSITION SUMMARY:

This role is pivotal in delivering technical assistance and training that aligns with the objectives of Mitsubishi Electric Trane HVAC LLC. The Business Unit Technical Services Manager will lead and develop the Business Unit Technical Services team and will be responsible for the training and support of distributor personnel.

KEY RESPONSIBILITIES:

  • Oversee the Business Unit Technical Service team, focusing on strategy formulation, operational management, performance evaluation, and professional growth.
  • Collaborate with the Business Unit Commercial and Residential Directors on all matters related to Technical Service and Support.
  • Engage with business unit staff to ensure timely and effective service and technical support.
  • Monitor all submitted reports, including tracking Service Cases within the SalesForce platform.
  • Manage programs aimed at the development and support of distributor personnel, particularly for Diamond Service Group (DSG) members.
  • Diagnose and resolve highly complex product operational issues.
  • Provide technical guidance to technicians and distributor personnel involved in the installation, diagnosis, troubleshooting, or repair of METUS products.
  • Work in conjunction with sales teams to ensure the achievement of business unit objectives.
  • Address situations where standard procedures do not resolve product malfunctions or customer dissatisfaction.
  • Communicate design, reliability, and maintenance concerns to the Product Planning and Quality Teams.
  • Advocate for product redesigns to better satisfy customer requirements.
  • Collaborate with METUS Product Development teams to assess the feasibility of introducing new products.
  • Identify product shortcomings and work with the QA Team to restore product quality as necessary.
  • Review parts sales and warranty claims to detect potential reliability issues with products or components.
  • Familiarize oneself with the technical aspects of competing products and provide insights to management as required.
  • Manage authorized concession claims to minimize costs associated with extra-warranty issues.
  • Willingness to travel up to 50% for various company meetings and training sessions, both domestically and potentially internationally.
  • Perform other duties as assigned.

QUALIFICATIONS:

  • Bachelor's Degree in a technical field is preferred.
  • A minimum of 7 years of experience in a technical HVAC capacity.
  • Experience with ductless, VRF, and hydronic systems is advantageous.
  • At least 5 years of direct management experience.
  • Strong analytical and problem-solving abilities.
  • Effective negotiation skills.
  • Excellent written and verbal communication skills, including presentation capabilities.
  • EPA Certification.
  • Ability to manage multiple complex projects concurrently.
  • Capacity to lead a team without direct daily supervision in a dynamic environment.
  • Exceptional communication skills, including the ability to convey complex technical concepts in an understandable manner.
  • Proven leadership abilities with a diverse team.
  • Strong customer service orientation.
  • Proficient in Microsoft Outlook, Word, Excel, and PowerPoint.
  • Valid Driver's License with a satisfactory driving record.
  • Ability to navigate stairs and/or ladders to access job sites.
  • Capable of lifting up to 50 pounds.
  • A collaborative team player demonstrating METUS core values, including a commitment to excellence, sustainability, execution, and continuous learning.

The base salary range for this position is anticipated to be between $120,000 and $165,000 annually, although the final salary may vary based on individual factors such as market location, job-related knowledge, skills, and experience.

ABOUT MITSUBISHI ELECTRIC TRANE HVAC US:

Established in 2018, Mitsubishi Electric Trane HVAC US (METUS) is a premier provider of ductless and VRF systems across the United States and Latin America. As a joint venture between Ingersoll Rand plc and Mitsubishi Electric US, Inc., the company offers innovative products, systems, and solutions designed to meet the cooling and heating needs of various applications, from residential homes to large commercial buildings. METUS is recognized for its Zoned Comfort Solutions and Variable Refrigerant Flow (VRF) air-conditioning and heating technologies.

The brands supported by METUS include Mitsubishi Electric Cooling & Heating, Trane / Mitsubishi Electric, and American Standard Heating & Air Conditioning. More information can be found on our website. We provide a comprehensive compensation and benefits package, including a 401(K) plan.

In compliance with federal law, all individuals hired will be required to verify their identity and eligibility to work in the United States and complete the necessary employment eligibility verification document upon hire. We are an equal opportunity employer, and all employment decisions are made without regard to race, color, religion, sex, pregnancy, breastfeeding or related medical conditions, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity, gender expression, domestic partnership, physical or mental disability, medical condition, genetic information, military or veteran status, or any other legally protected status.