Operations Support Specialist

2 weeks ago


Glendale, Arizona, United States Credit Union West Full time
Become a Key Member of Our Esteemed Organization

At Credit Union West, we take pride in being recognized as a 'Top Company to Work for in Arizona' for over a decade. Our dedication to fostering an outstanding workplace is evident in our inclusive culture, effective leadership, and high levels of employee satisfaction.

We strive to enhance employee experience by providing a comprehensive benefits package, which includes:

  • Fully covered health, dental, and vision insurance for full-time staff
  • Incentives of up to 15% based on role
  • 401K plan with employer matching contributions up to 5%
  • Profit-sharing opportunities
  • Tuition reimbursement programs
  • Gym membership reimbursement
  • Generous paid time off for holidays, vacations, and sick leave
  • Exclusive membership discounts and additional perks

Position Overview:

As an Operations Support Specialist at Credit Union West, you will be instrumental in providing outstanding service to both our members and team members. This role encompasses managing both digital and traditional services, addressing member inquiries, and offering administrative support related to legal matters. Join us in making a positive difference in the lives of our members.

Core Responsibilities:

  • Support for Digital Channels: Efficiently manage electronic transactions, review updates for platforms, and ensure seamless implementation.
  • Administrative and Legal Transaction Support: Execute legal administrative duties such as handling levies and garnishments, while ensuring timely and accurate processing of member requests.
  • Assistance in Retail Operations: Provide support to team members with inquiries, update operational procedures, and enhance overall efficiency.

Qualifications:

  • High school diploma or equivalent G.E.D.
  • 1-3 years of experience in operations, ideally within a financial services environment
  • Excellent communication and analytical skills
  • Proficiency in Microsoft Office and collaborative software
  • Understanding of applicable laws and regulations


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