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Client Relations Manager

2 months ago

Dallas, Texas, United States EXL Full time

Company Overview and Culture

EXL (NASDAQ: EXLS) is a worldwide leader in analytics and digital solutions, dedicated to collaborating with clients to enhance business results and foster growth. By integrating extensive industry knowledge with advanced data, robust analytics, cloud technology, and artificial intelligence, we develop flexible, scalable solutions and manage intricate operations for top corporations across various sectors, including insurance, healthcare, banking, financial services, media, and retail. Our mission is to derive value from data to accelerate decision-making and transform operational frameworks, grounded in our core values of innovation, collaboration, excellence, integrity, and respect. With our headquarters in New York, our workforce exceeds 40,000 professionals, supported by over 50 offices across six continents.

For two decades, EXL has been a strategic ally, recognized for its effective approach in assisting clients with challenges such as digital transformation, enhancing customer experiences, optimizing business processes, expediting product launches, improving corporate finance, developing compliance models, converting data into business opportunities, establishing new growth channels, and adapting to change. Our operations are divided into four primary business units: Insurance, Health, Analytics, and Emerging Businesses.

The Company:

EXL Premium Audit stands as a frontrunner in the industry, capable of executing all tiers of premium audits across various auditable exposure types. We empower our team of over 450 skilled professionals globally through our industry-leading training platform and curriculum.

The Position: Client Services Manager for the Premium Audit division.

This role operates in a hybrid format, allowing for remote work from any location within the mainland U.S., with occasional travel required for team and client interactions.

Compensation Details:

$60,000 - $80,000 annually

Key Responsibilities:

  • Oversee assigned territory and auditors to meet regional performance targets.
  • Ensure satisfactory customer service outcomes for designated clients.
  • Maintain year-to-date and annual performance metrics for the company.
  • Engage in the regional customer outreach program.
  • Develop plans to identify and nurture potential leadership candidates.

Qualifications:

  • Exceptional analytical abilities and meticulous attention to detail.
  • Proficient in time management and capable of fulfilling responsibilities with minimal supervision.
  • Strong interpersonal skills with effective communication capabilities for collaboration with colleagues and clients.
  • Adept at utilizing available resources to successfully complete assigned projects.
  • Familiarity with the organizational structure and significance of audit functions.
  • Ability to mentor, coach, and provide leadership to team members.
  • Associate's degree or equivalent experience.

Experience:

A minimum of three years of experience as a Premium Auditor, including at least one year in a mentoring role.

Preferred Certifications and Licenses:

Certification in the ISO PAAS TAP Certification program and in the process of completing the IIA APA program. EEO/Minorities/Females/Vets/Disabilities.

#RSREXL

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Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region-specific benefits.

Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy.

Application & Interview Impersonation Warning: Purposely impersonating another individual when applying and/or participating in an interview to obtain employment with EXL Service Holdings, Inc. (the "Company") for yourself or for another individual is a crime. We have implemented measures to deter and uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).

EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate's full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.