Service Manager

1 month ago


Hoover, United States Arrow Exterminators Full time
About Stark Exterminators

Stark Exterminators is a family-owned and operated business that has been serving the community since 1964. As part of the Arrow Exterminators family of brands, we have grown rapidly and now have the privilege of servicing 12 states. Our commitment to quality and customer satisfaction has earned us a reputation as one of the leading pest and termite control companies in the United States.

Job Summary

We are seeking a highly skilled and experienced Service Manager to oversee all aspects of Service Center operations. As a key member of our team, you will be responsible for managing revenue, sales, profit, human resource activities, training, and compliance. Your primary focus will be on ensuring uncompromised service to customers and team members, while maintaining a commitment to our Vision, Mission, and Core Values.

Responsibilities
  • Manage and oversee all aspects of Service Center operations, including revenue, sales, profit, human resource activities, training, and compliance.
  • Ensure uncompromised service to customers and team members, while maintaining a commitment to our Vision, Mission, and Core Values.
  • Develop and implement strategies to improve service delivery, customer satisfaction, and team performance.
  • Manage and maintain accurate records, reports, and data to inform business decisions.
  • Collaborate with the Branch Manager to achieve monthly performance goals and objectives.
  • Provide coaching, training, and support to team members to ensure their success and growth.
  • Develop and maintain effective relationships with customers, team members, and stakeholders.
Requirements
  • Industry experience (preferred)
  • Possess current Driver's License
  • Demonstrated leadership abilities
  • Effective verbal and written communication
  • Conflict resolution
  • Effectively operate internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, PowerPoint, other web-based portals)
  • Proven track record in achieving sales results
  • Proven ability to multitask
  • Strong organizational skills
  • Basic math skills
  • Ability to pass any state regulatory agency-required licensing/certification exams
  • Able to work a 40-hour (minimum) work week
  • Accessible after hours (including weekends/holidays)
  • Meets company driving standards
  • High school degree or equivalency, college preferred
Benefits
  • Company vehicle
  • Generous time off
  • 11 paid holidays
  • 401(k) with company match, Roth IRA
  • Medical, dental, and vision insurance
  • High deductible HSA
  • Telemedicine
  • Disability, cancer, and accident insurance
  • Health & wellness suite
  • Company-paid + additional, optional, life insurance


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