Group Reservations Coordinator

5 days ago


Moreno Valley, California, United States Merge Opportunities Full time
Job Summary

We are seeking a highly organized and detail-oriented Group Reservations Coordinator to join our team at Merge Opportunities. As a Group Reservations Coordinator, you will be responsible for managing group reservations and group rooms inventory as part of the convention services process.

Key Responsibilities
  • Establish Initial Contact with customers at file turnover to ensure a smooth and efficient process.
  • Maintain Relationships with customers throughout the booking process, up to arrival, for all matters pertaining to guest room usage.
  • Prepare and Submit Reports, including tracking and managing the inventory for individual call-in groups, and preparing group rooms recap reports.
Requirements
  • Expert Knowledge of Word, Excel, and Encore/Spirit software.
  • Excellent Multi-Tasking and Organizational Skills to manage multiple group reservations and deadlines.
  • Excellent Time-Management Skills to prioritize tasks and meet deadlines.
  • Excellent Customer Service and Interface Skills to provide exceptional service to customers.
  • Understanding of Rooms Merchandising and Yield Management Processes to optimize revenue and efficiency.
About Us

Merge Opportunities is a dynamic and growing company that values diversity, equity, and inclusion. We are committed to creating a work environment that is inclusive and respectful of all employees. We believe that our diversity is our strength and we strive to reflect the world we serve in our teams.


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