Customer Service and Operations Specialist

2 days ago


Roanoke, Virginia, United States U-Haul Full time
Job Overview: U-Haul is seeking a Storage Customer Service Representative to join our team. This role involves working in a fast-paced environment, providing exceptional customer service, and supporting facility operations.

Key Responsibilities:
  • Handle phone inquiries from active and prospective customers
  • Show storage units and explain rental agreements
  • Prepare rental contracts
  • Perform routine property cleanup and minor repair work

Requirements: To be successful in this role, you must have excellent communication skills, a driver's license with a clean driving record, and availability to work weekends and holidays. Additionally, you must be able to lift up to 50 pounds and work in a fast-paced environment.

Benefits: U-Haul offers a competitive salary, paid holidays, vacation, and sick days, health insurance, dental and vision plans, and 401(k) savings plan. We also offer opportunities for advancement and professional development through our U-Haul University program.

Work Environment: The work environment is fast-paced and may involve moderate risks or discomforts. You must be able to work independently and as part of a team to ensure a positive experience for our customers.

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