Service Center Operations Specialist

3 days ago


Roanoke, Virginia, United States FedEx Full time
Overview
FedEx Freight is a leading provider of transportation and logistics services, offering a range of solutions to meet the needs of our clients. As a Customer Service Representative, you will play a critical role in ensuring the success of our operations by providing exceptional customer service and support.

In this role, you will be responsible for handling customer inquiries, resolving issues, and entering freight shipment details into our computer system. You will also collaborate with other teams to ensure seamless operations and provide input on process improvements.

The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply.

Key Responsibilities
* Handle customer inquiries and resolve issues
* Enter freight shipment details into computer system
* Collaborate with other teams to ensure seamless operations
* Provide input on process improvements

Qualifications
* High school diploma or equivalent required
* 2 years of general office experience preferred
* 1 year of customer service experience preferred
* Strong phone and interpersonal skills
* Ability to count and perform basic math
* Excellent written and verbal communication skills
* Ability to work in a fast-paced environment

Compensation
* Salary: $18.68 per hour
* Benefits package includes health insurance, retirement plans, and paid time off


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