Customer Experience Specialist

1 day ago


Roanoke, Virginia, United States Michaels Stores Full time

Michaels Stores is seeking a dedicated Customer Experience Specialist to join our team. In this role, you'll be responsible for delivering exceptional customer service, helping customers find what they're looking for, and ensuring a fast and friendly checkout experience. You'll also participate in truck unloading, stocking, and planogram processes to maintain a well-organized store environment.

Main Responsibilities:
  • Customer Service: Engage with customers, answer questions, and provide solutions to their creative needs.
  • Checkout Experience: Ensure a fast and friendly checkout process, executing cash handling to standards.
  • Store Recovery: Participate in merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery.

Benefits: We offer a competitive salary range of $13-$16 per hour, depending on location and experience. Our benefits package includes opportunities for personal and professional growth, a comprehensive list of benefits, and more.



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