Customer Success Manager III

1 week ago


Watertown, Massachusetts, United States ZoomInfo Technologies LLC Full time
About the Role

We are seeking a highly skilled Customer Success Manager III to join our team at ZoomInfo Technologies LLC. As a key member of our Customer Success organization, you will be responsible for driving product adoption, retention, and growth by delivering high levels of business value to our strategic customers.

Key Responsibilities
  • Act as a trusted advisor to our strategic customers, providing proactive advocacy and support to ensure they achieve full business value from our platform.
  • Develop and execute strategic account plans to drive growth, retention, and adoption of our products.
  • Cultivate deep customer relationships and identify opportunities to increase customer satisfaction and deepen client relationships.
  • Partner with internal stakeholders to align account activities with the strategic customer's business case and strategy.
  • Monitor and identify adoption and utilization trends, providing recommendations based on risk and customers' business needs.
  • Ensure customers are aware of and educated on new features and releases.
  • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
  • Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services.
Requirements
  • 2+ years of customer success, account management, or sales experience in a competitive SaaS environment.
  • 2+ years working with Mid-Market level accounts.
  • Excellent communication skills, including issue tracking, triaging, and crisis management.
  • Ability to efficiently manage multiple customer projects simultaneously.
  • Communicates with internal and external customers and all levels of management.
  • Effectively communicate technical information to non-technical audiences.
  • Delivers informative, well-organized presentations.
  • Understands how to communicate difficult/sensitive information tactfully.
  • Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
  • Manages client expectations effectively.
  • Self-motivated, collaborative, and scrappy team player with innovative ideas to inspire customer loyalty and adoption.
  • General understanding of sales methodologies and playbooks like Sandler, Winning By Design, MEDDIC a plus.
  • Bachelor's Degree or Master's Degree preferred.
  • Ability to work a minimum of three days per week from one of our office locations.
What's In It For You
  • Incredibly strong onboarding program - be set up for success in your first 90 days.
  • Ongoing training to help you grow.
  • Market leading product offering (check our our long list of G2 awards).
  • Comprehensive Medical, Dental, Vision.
  • Eligibility for Future Equity Awards.
  • 401k Matching (50% of the first 7% of your contribution).
  • 12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers.
  • Family forming benefits up to $20k, plus discounts on a membership.
  • Virgin Pulse Wellness Program.
  • Optional add ons such as pet insurance, legal service support, and more.


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