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Client Relations Specialist

2 months ago

MagstattleBas, Grand Est, United States Fiserv Full time
Join the Innovators at Fiserv.

At Fiserv, we are a leading global provider in Fintech and payment solutions, facilitating the movement of money and information across the globe. Our connections span financial institutions, corporations, merchants, and consumers, enabling millions of transactions daily in a secure and efficient manner. If you aspire to make a significant impact on a global scale, consider contributing to our mission at Fiserv.

Role Overview
As a Client Service Consultant, you will act as the key point of contact between our clients and Fiserv Partner Solutions. Your role will encompass being a trusted advisor, a systems consultant, and an expert in market and industry trends, ensuring that the daily service relationship with clients is effectively managed. You will be responsible for addressing the operational, product, and service needs of our clients while also serving as a resource for less experienced client service analysts.

Key Responsibilities:

• Deliver exceptional service support to both internal and external clients for designated products.

• Identify and resolve moderately complex customer inquiries and issues.

• Maintain full accountability for product service issues, including incident documentation, notifications, service records, and adherence to client service level agreements.

• Provide consultative services that align with both client and company objectives.

• Manage liability exposure, interpret industry standards, update internal systems, and communicate enhancements with expertise in product-specific transactions, screens, and reports.

• Take on a supervisory role by training, developing, coaching, and guiding a team of analysts, regularly reviewing pending items with team members and providing informal coaching and counseling.

Qualifications:

• High school diploma or equivalent; a college degree is preferred.

• Minimum of 3 years of experience in business-to-business customer service.

• At least 1 year of experience in a customer-facing role within the industry.

Preferred Qualifications:

• Experience with Merchant ISO.

• Familiarity with Fiserv's products, platforms, systems, and operational areas.

• Ability to adapt to change and quickly adjust to new situations and priorities.

About Fiserv:

Fiserv is a prominent player in the payments and financial technology sector, with over 40,000 associates serving clients in more than 100 countries. Recognized as one of Fortune magazine's "World's Most Admired CompaniesTM" for 9 of the last 10 years, we are committed to innovation and excellence.

Diversity and Inclusion Commitment:

Fiserv is an Equal Opportunity Employer, welcoming and encouraging diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We ensure reasonable accommodations for individuals with disabilities during the job application or interview process, as well as for performing essential job functions.

Fraud Awareness:

Please be vigilant regarding fraudulent job postings that may not be affiliated with Fiserv. Any legitimate communication from a Fiserv representative will originate from a verified business email address.