Night Auditor

1 week ago


Farmington Hills, Michigan, United States Pyramid Global Hospitality Full time
Job Summary

We are seeking a highly motivated and detail-oriented Night Auditor to join our Front Desk team at the Residence Inn Detroit Farmington Hills. As a Night Auditor, you will be responsible for providing exceptional customer service, ensuring accurate and efficient check-in and check-out processes, and maintaining a high level of knowledge about our hotel and its amenities.

Key Responsibilities

• Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner

• Check guests in and out, ensuring accurate credit is received, special requests are noted and fulfilled, and accurate information is established

• Maintain a high level of knowledge about our hotel and its amenities, including local attractions and services

• Assist other departments as needed, providing support and ensuring seamless operations

• Maintain accurate records and reports, including daily and weekly reports

Requirements

• Prior hotel experience preferred

• Excellent customer service skills and a passion for delivering exceptional guest experiences

• Strong communication and problem-solving skills

• Ability to work independently and as part of a team

About Us

Pyramid Global Hospitality is a world-class hospitality company that values its employees and is committed to creating exceptional guest experiences. We offer a supportive and collaborative work environment that encourages growth and fosters success. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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