Client Relations Specialist
2 months ago
Position Overview: Customer Support Representative
Astor & Sanders Corporation is seeking a committed Customer Support Representative to enhance our customer service team. This role is essential in ensuring customer satisfaction and maintaining strong client relationships.
Key Responsibilities:
- Provide assistance to clients regarding product questions and order processing
- Record and maintain documentation of customer interactions
- Manage communications through various channels including telephone and electronic mail
- Monitor service requests and escalate issues as required
- Assist in the management of product inventory
- Carry out additional duties as assigned
Qualifications:
- Experience in customer service or related fields
- Preferred background in sales or support via phone
- Proficient in using office equipment and tools
- Ability to assist users with navigating online platforms
- Excellent communication and customer service abilities
Employee Benefits:
- Comprehensive medical and dental insurance
- Retirement savings plan with employer contributions
- Paid time off for holidays, vacations, and illness
- Educational assistance programs
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