Client Relations Specialist

2 months ago


Lakewood, United States Astor & Sanders Full time

Position Overview: Customer Support Representative

Astor & Sanders Corporation is seeking a committed Customer Support Representative to enhance our customer service team. This role is essential in ensuring customer satisfaction and maintaining strong client relationships.

Key Responsibilities:

  • Provide assistance to clients regarding product questions and order processing
  • Record and maintain documentation of customer interactions
  • Manage communications through various channels including telephone and electronic mail
  • Monitor service requests and escalate issues as required
  • Assist in the management of product inventory
  • Carry out additional duties as assigned

Qualifications:

  • Experience in customer service or related fields
  • Preferred background in sales or support via phone
  • Proficient in using office equipment and tools
  • Ability to assist users with navigating online platforms
  • Excellent communication and customer service abilities

Employee Benefits:

  • Comprehensive medical and dental insurance
  • Retirement savings plan with employer contributions
  • Paid time off for holidays, vacations, and illness
  • Educational assistance programs


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