RBP Services Coordinator

4 weeks ago


Mokena, Illinois, United States Virgin Pulse Full time
About the Role

We are seeking a highly skilled and experienced RBP Concierge to join our team. As a key member of our organization, you will be responsible for providing exceptional support to RBP members, employer groups, and vendors.

Key Responsibilities
  • Engage with members who require escalated assistance with their RBP plan.
  • Collaborate with internal teams, including claims processing, clinical, and member services, as well as external RBP vendors and brokers.
  • Provide outstanding support to members, employer groups, and vendors through various communication channels.
  • Work with internal and external teams to resolve member issues and ensure a seamless experience.
  • Review claim payments and benefit applications to explain to members and providers.
Requirements
  • Minimum of High School Diploma.
  • Minimum one year of Self-funded and RBP experience.
  • Preferred: One year of insurance-related call center experience.
  • Preferred: Associates Degree in Business.
  • Familiarity with RBP pricing models and vendors.
  • Strong understanding of claim processing and benefit application.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Positive attitude and excellent communication skills.
What We Offer

We offer a competitive salary range of $40,000 to $50,000, as well as a comprehensive benefits package, including health, dental, vision, mental health, and other benefits. We are committed to diversity, equity, inclusion, and belonging, and strive to create a work environment where every voice matters.

We are an equal opportunity organization and welcome applications from diverse candidates. If you are passionate about delivering exceptional support and have the required skills and experience, we encourage you to apply.



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