Sales Lead

1 week ago


Highland Hills, Ohio, United States Orangetheory - Franchise #0279 Full time
About the Role

We are seeking a highly motivated and customer-focused Sales Lead to join our team at Orangetheory - Franchise #0279. As a Sales Lead, you will play a critical role in providing an exceptional experience for our members and first-time guests.

Key Responsibilities
  • Manage the Lead Funnel: Follow up with prospects who have expressed interest in trying Orangetheory, book their first class, and provide them with an exceptional first-time guest experience.
  • Provide Exceptional Customer Service: Answer member questions in a timely manner and navigate any concerns appropriately.
  • Maintain Brand Compliance: Follow all OTF systems and procedures to ensure a consistent and high-quality experience for our members.
  • Welcome Members by Name: Take accurate class attendance and create memorable member moments daily through celebrating birthdays, member anniversaries, and class milestones or personal records.
  • Stay Informed: Be well-informed on all studio happenings, including current promotions, fitness challenges, out-of-studio events, and corporate initiatives/offerings.
  • Work Independently: Take ownership of your individual contribution to the overall success of the studio and team.
  • Assist with Studio Maintenance: Help keep the studio clean and organized.
Requirements
  • Customer Service Experience: 2 years of customer service experience preferred.
  • Sales Experience: 1-3 years of sales experience preferred.
  • Technical Skills: Comfortable working with new technology, smartphones, and computers.
  • Personal Qualities: Possess a growth mindset, have a passion for helping others, and a strong work ethic.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to multi-task and manage member questions or concerns.
What We Offer
  • Hourly Pay: Competitive hourly rate.
  • Individual Commission: Earn additional income through individual sales commissions.
  • Benefits: Workout for FREE, health insurance, paid time off, 401K match, and opportunities for advancement.

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