Multilingual Healthcare Support Specialist

1 week ago


Fontana, California, United States Optum Full time
About the Role: As a Bilingual (English / Spanish) Patient Support Center Representative, you will be working at our Fontana, CA location. You will be responsible for providing exceptional customer service to our clients by answering their health plan questions and resolving any issues they may have.

Overview: Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our team works together to improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. We are committed to creating a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. If you're fluent in English and Spanish, we can show you how to put all of your skills, passions, and energy to work in a fast-growing environment. Come make an impact on the communities we serve as you help us advance health equity on a global scale.

Job Responsibilities:
  • Meet performance goals established for the position in the areas of patient satisfaction, accuracy, quality, and attendance.
  • Adhere to department standards and metrics.
  • Exhibit behavior and communication skills that demonstrate superior customer service.
  • Utilize double monitors for data entry, phone etiquette, and resource utilization.
  • Provide services to internal and external customers involving complex and sensitive information while acting as a patient advocate.
  • Assist other Patient Support Center Representatives and Supervisors with daily paperwork load as needed.

Requirements:
  • High School Diploma/GED or equivalent work experience.
  • Medical Assistant certification (MA).
  • Must be 18 years of age or older.
  • 2+ years of experience working in a customer service-based role.
  • Bilingual fluency in English/Spanish.
  • Ability to work an 8-hour shift, 40 hours a week, between 8:00 am - 5:00 pm PST from Monday – Friday.

Salary Information: The hourly range for this role is $16.00 to $28.27 per hour, based on factors including local labor markets, education, work experience, certifications, etc.

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