Healthcare Services Specialist

2 days ago


Fontana, California, United States Optum Full time
Healthcare Services Career Opportunity

This role is a fantastic chance to grow professionally while contributing to the well-being of millions. As a Healthcare Services Specialist at Optum, you will be working in a fast-paced environment that prioritizes patient satisfaction and quality care.

About the Role:
We are seeking a highly motivated individual with excellent communication skills to join our team. Your responsibilities will include providing top-notch customer service to internal and external clients, adhering to department standards, and maintaining superior service levels.

Main Responsibilities:
* Meet performance targets for patient satisfaction, accuracy, quality, and attendance
* Demonstrate exceptional customer service skills and adhere to departmental expectations
* Offer support to both internal and external customers, encompassing data entry, phone etiquette, and utilization of available resources
* Identify financial, medical, and legal risks and implement appropriate procedures
* Effectively utilize Optum systems to resolve customer needs

Requirements:
* A high school diploma or equivalent work experience is required
* Bilingual fluency in English and Spanish is necessary
* At least two years of experience in a customer service-oriented role are preferred
* Ability to work an 8-hour shift, 40 hours a week, between 8:00 am - 5:00 pm PST from Monday – Friday

Estimated Salary Range:
$45,000 - $60,000 per year

Preferred Qualifications:
* One or more years of experience working in a healthcare setting would be beneficial
* Previous experience working as a contractor placed at UHG or one of its subsidiaries or affiliates is advantageous

This position offers comprehensive benefits, career development opportunities, and a dynamic work environment.

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