Multilingual Patient Support Representative

1 week ago


Fontana, California, United States Optum Full time
Job Overview

At Optum, we're dedicated to helping people live healthier lives and making the healthcare system work better for everyone. As a Bilingual (English/Spanish) Patient Support Center Representative, you'll play a vital role in delivering exceptional customer service and providing support to our members.

About the Role

This is a full-time position working Monday-Friday, with an 8-hour shift between 8:00am-5:00pm PST. You may be required to work occasional overtime based on business needs. Our office is located at [location], but remote work options are available.

Responsibilities
  • Meet performance goals in patient satisfaction, accuracy, quality, and attendance
  • Adhere to department standards and metrics
  • Provide superior customer service, using double monitors for data entry, phone etiquette, and resource utilization
  • Act as a patient advocate, exchanging complex information and resolving issues
  • Assist colleagues with daily paperwork and document patient issues
Requirements
  • High School Diploma or equivalent work experience
  • Must be fluent in English and Spanish
  • Ability to use Microsoft Suite and other systems, including navigating multiple chat channels within Microsoft Teams
  • Previous experience working in a customer service-based role, preferably in a healthcare setting
Benefits

We offer a comprehensive benefits package, incentive programs, equity stock purchase, and 401(k) contribution. The hourly range for this role is $16.00-$28.27 per hour, based on factors such as local labor markets, education, work experience, certifications, and more. UnitedHealth Group complies with all minimum wage laws as applicable.



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