Multilingual Patient Support Representative
1 week ago
At Optum, we're dedicated to helping people live healthier lives and making the healthcare system work better for everyone. As a Bilingual (English/Spanish) Patient Support Center Representative, you'll play a vital role in delivering exceptional customer service and providing support to our members.
About the RoleThis is a full-time position working Monday-Friday, with an 8-hour shift between 8:00am-5:00pm PST. You may be required to work occasional overtime based on business needs. Our office is located at [location], but remote work options are available.
Responsibilities- Meet performance goals in patient satisfaction, accuracy, quality, and attendance
- Adhere to department standards and metrics
- Provide superior customer service, using double monitors for data entry, phone etiquette, and resource utilization
- Act as a patient advocate, exchanging complex information and resolving issues
- Assist colleagues with daily paperwork and document patient issues
- High School Diploma or equivalent work experience
- Must be fluent in English and Spanish
- Ability to use Microsoft Suite and other systems, including navigating multiple chat channels within Microsoft Teams
- Previous experience working in a customer service-based role, preferably in a healthcare setting
We offer a comprehensive benefits package, incentive programs, equity stock purchase, and 401(k) contribution. The hourly range for this role is $16.00-$28.27 per hour, based on factors such as local labor markets, education, work experience, certifications, and more. UnitedHealth Group complies with all minimum wage laws as applicable.
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