Customer Experience Specialist

2 weeks ago


Joliet, Illinois, United States CarMax Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless buying and selling experience for our customers.

Key Responsibilities
  • Provide personalized support to customers throughout their car-buying journey, from initial consultation to final sale.
  • Conduct thorough vehicle condition assessments to ensure accurate appraisals and customer satisfaction.
  • Manage vehicle inventory, including receiving and processing shipments, and maintaining accurate records.
  • Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
  • Assist with administrative tasks, such as printing reports, maintaining paperwork, and contacting finance companies.
  • Create service appointments and review repair orders to ensure accuracy and efficiency.
Requirements and Qualifications

To succeed in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. A high school diploma or equivalent is required, and prior sales and customer service experience is preferred.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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