Customer Experience Ambassador
3 weeks ago
About Us
At Chipotle, we're passionate about serving great-tasting, high-quality food and providing an exceptional customer experience. As a Service Leader, you'll play a vital role in ensuring our restaurants meet the highest standards of food safety, quality, and customer satisfaction.
Job Summary
We're hiring a Service Leader to join our team at Chipotle Plainfield Road. As a key member of our restaurant staff, you'll be responsible for:
- Ensuring that all food served meets our high standards of quality and presentation
- Assisting with food quality issues and supporting food safety initiatives
- Resolving customer complaints and working to ensure positive customer experiences
- Monitoring crew breaks, shift changes, shift meetings, and line schedules to maintain a smooth and efficient service
- Developing and cross-training front-of-house crew members to enhance their skills and knowledge
Responsibilities
As a Service Leader, you'll be responsible for:
- Leading by example and promoting a positive, customer-centric culture within the restaurant
- Collaborating with other team members to achieve our goals and objectives
- Providing exceptional customer service and ensuring that our customers have a positive experience
- Monitoring and maintaining high standards of food safety and quality
- Identifying opportunities for improvement and implementing changes to enhance our service and customer experience
Requirements and Qualifications
To be successful as a Service Leader at Chipotle, you'll need:
- Excellent communication and interpersonal skills
- A passion for delivering exceptional customer service
- Ability to work effectively in a fast-paced environment
- Strong leadership and team management skills
- Basic math skills and accuracy with handling cash and operating a point-of-sale system
- Ability to work a variety of shifts, including mornings, evenings, and weekends
What We Offer
At Chipotle, we're committed to providing our employees with the support and resources they need to succeed. As a Service Leader, you'll enjoy:
- Competitive hourly rate of $15-$18 per hour
- Opportunities for career advancement and professional growth
- Free meals and discounts on Chipotle menu items
- A fun and dynamic work environment
- A comprehensive training program to help you develop your skills and knowledge
About the Location
Chipotle Plainfield Road is a bustling restaurant located in the heart of the community. As a Service Leader, you'll be part of a close-knit team that's passionate about serving great food and providing an exceptional customer experience.
Estimated Salary: $35,000 - $43,000 per year
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