Customer Experience Ambassador

3 weeks ago


Joliet, Illinois, United States Chipotle Full time

About Us

At Chipotle, we're passionate about serving great-tasting, high-quality food and providing an exceptional customer experience. As a Service Leader, you'll play a vital role in ensuring our restaurants meet the highest standards of food safety, quality, and customer satisfaction.

Job Summary

We're hiring a Service Leader to join our team at Chipotle Plainfield Road. As a key member of our restaurant staff, you'll be responsible for:

  • Ensuring that all food served meets our high standards of quality and presentation
  • Assisting with food quality issues and supporting food safety initiatives
  • Resolving customer complaints and working to ensure positive customer experiences
  • Monitoring crew breaks, shift changes, shift meetings, and line schedules to maintain a smooth and efficient service
  • Developing and cross-training front-of-house crew members to enhance their skills and knowledge

Responsibilities

As a Service Leader, you'll be responsible for:

  • Leading by example and promoting a positive, customer-centric culture within the restaurant
  • Collaborating with other team members to achieve our goals and objectives
  • Providing exceptional customer service and ensuring that our customers have a positive experience
  • Monitoring and maintaining high standards of food safety and quality
  • Identifying opportunities for improvement and implementing changes to enhance our service and customer experience

Requirements and Qualifications

To be successful as a Service Leader at Chipotle, you'll need:

  • Excellent communication and interpersonal skills
  • A passion for delivering exceptional customer service
  • Ability to work effectively in a fast-paced environment
  • Strong leadership and team management skills
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system
  • Ability to work a variety of shifts, including mornings, evenings, and weekends

What We Offer

At Chipotle, we're committed to providing our employees with the support and resources they need to succeed. As a Service Leader, you'll enjoy:

  • Competitive hourly rate of $15-$18 per hour
  • Opportunities for career advancement and professional growth
  • Free meals and discounts on Chipotle menu items
  • A fun and dynamic work environment
  • A comprehensive training program to help you develop your skills and knowledge

About the Location

Chipotle Plainfield Road is a bustling restaurant located in the heart of the community. As a Service Leader, you'll be part of a close-knit team that's passionate about serving great food and providing an exceptional customer experience.

Estimated Salary: $35,000 - $43,000 per year



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