Parts Sales Representative

1 day ago

Rancho Cucamonga, California, United States Bass Pro Shops Full time
Job Title: Parts Sales

Bass Pro Shops is seeking a highly skilled and detail-oriented Parts Sales professional to join our team. As a key member of our sales team, you will be responsible for maintaining and controlling our boat, motor, trailer, and ATV parts inventory, while providing exceptional customer service to both internal and external customers.

Key Responsibilities:
  • Supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience for all customers.
  • Receives inquiries from customers requesting retail parts, price quotes, or general information either by phone or at the parts counter.
  • Researches customer inquiries using Internet sites, manufacturer contact, or on-site reference materials.
  • Performs part sales transactions either on the phone or at the parts counter.
  • Safeguards funds received and performs till reconciliation procedures on a daily basis.
  • Creates purchase orders to buy parts needed for stock, customer, or work order requirements and forwards order to the appropriate vendor.
  • Receives parts ordered and checks shipping documents versus merchandise/quantities received for accuracy.
  • Performs data entry of parts received into the IDS inventory tracking system.
  • Places merchandise received in designated location for easy retrieval.
  • Verifies and validates receipt of payment in full before special order parts are shipped.
  • Issues parts to technicians and riggers as per work order requirements and subsequently enters those parts issued on work order in IDS to track parts inventory.
  • Verifies and completes refund transactions on returned parts or cancellations.
  • Ensures returned and warranty parts are sent back to the appropriate vendor and credit is received.
  • Prepares for and conducts required parts inventories as per established schedules.
  • Reports and reconciles any inventory shortages or parts variances resulting from physical inventory.
  • Maintains a clean and professional work area.
Requirements:
  • High School education or equivalent experience.
  • Ability to calculate figures such as discounts or percentages and make change to customers.
  • Ability to communicate in a friendly and professional manner to our customers and other associates.
  • Ability to establish and maintain effective working relationships with Management, coworkers, and customers.
  • Ability to operate a computer and perform data entry functions.
Benefits:
  • Enjoy discounts on retail merchandise, our restaurants, world-class resorts, and conservation attractions.
  • Medical, Vision, Health Savings Account, Flexible Spending Account, Voluntary benefits, 401k Retirement Savings, Paid holidays, Paid vacation, and more.

Bass Pro Shops is an equal opportunity employer. We are committed to diversity and inclusion in the workplace. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [insert contact information].

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