Patient Services Coordinator

7 days ago

Temple Terrace, Florida, United States CORA Physical Therapy Full time
About CORA Physical Therapy

CORA Physical Therapy is a dynamic and patient-centered organization dedicated to providing exceptional care and services to our clients. We are committed to building a team that represents a variety of backgrounds, experiences, and perspectives.

Job Summary

We are seeking a highly skilled and compassionate Patient Services Coordinator to join our team. As a Patient Services Coordinator, you will be responsible for providing exceptional patient interactions, administrative support, and customer service to our clients. This is a full-time, float position that provides front desk support to multiple CORA clinic locations.

Key Responsibilities
  • Warmly greet and build rapport with patients through in-person and phone interactions
  • Answer incoming calls promptly and politely; screen calls and take/relay messages as necessary
  • Verify patient insurance for outpatient therapy benefits
  • Manage incoming physician referrals and prescriptions
  • Provide communication on first visit expectations to all new patients
  • Advise patients of their financial responsibility
  • Scan patient insurance cards, ID cards, and all other pertinent paperwork to patient files
  • Collect co-pay/deductible payments and provide a receipt with each transaction
  • Maintain a tidy and welcoming appearance of waiting room, office space, and therapy gym
Requirements
  • High School diploma or GED required
  • Previous customer service experience within the last two years required
  • Consistent and reliable transportation required to travel to multiple CORA clinic locations
  • Proficiency with Microsoft Office Suite required
  • Strong time-management and organizational skills
  • Superior written and verbal communication skills
  • High level of personal integrity, reliability, and honesty
What We Offer
  • Competitive Pay
  • Medical, dental, vision, disability, and life insurance
  • 7 paid annual holidays + 2.5 weeks PTO that grows with time
  • 401k Retirement & savings plan
  • Career growth opportunities within CORA
Leadership Development

We are committed to coaching, mentorship, and skill-building activities to help you grow and develop in your career.

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