Customer Experience Lead

4 days ago


Bristol, Rhode Island, United States Baycoast Bank Full time
About the Role

We are seeking an experienced professional to join our team as a Customer Experience Lead at BayCoast Bank. The successful candidate will be responsible for leading customer-facing branch operations, providing exceptional service, and driving business growth in a community-based setting. This role demands excellent communication and problem-solving skills, as well as the ability to leverage banking knowledge to engage with customers and provide tailored solutions.

Key Responsibilities:

  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Lead customer interactions, ensuring seamless experiences and fostering relationships.
  • Process various customer transactions accurately and efficiently.
  • Resolve customer issues using problem-solving and strong communication skills.
  • Collaborate with branch staff to achieve business goals and objectives.

Salary Range:$65,000 - $85,000 per year, depending on experience.

Requirements

Knowledge/Skills/Experience Requirements:

  1. 5+ years of experience in a customer-facing role.
  2. Proven track record of improving customer satisfaction and loyalty.
  3. Excellent communication and problem-solving skills.
  4. Knowledge of bank products and services.
  5. Current registration with the Nationwide Multistate Licensing System (NMLS).


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