Customer Service Representative
3 weeks ago
Estimated Salary: $45,000 - $60,000 per year
The Customer Service Representative role at Superior Comfort is a critical position that requires excellent communication skills, problem-solving abilities, and technical knowledge. As the first point of contact for customers, you will address inquiries, provide information about our services, and ensure customer satisfaction. This role involves communicating with customers via phone, email, and in-person, maintaining a professional and friendly demeanor.
Key Responsibilities:
- Provide exceptional customer service, addressing inquiries and resolving issues efficiently.
- Develop a comprehensive understanding of our products and services to effectively communicate with customers.
- Collaborate with the technical team to address complex issues and ensure timely resolution.
Required Skills and Qualifications:
- High school diploma or equivalent; additional education or certification is a plus.
- Proven experience in customer service, preferably in the plumbing, heating, or electric industry.
- Strong communication and interpersonal skills.
- Problem-solving and critical-thinking abilities.
- Basic knowledge of plumbing, heating, or electric systems, or a willingness to learn.
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