Branch Operations Manager
4 days ago
The Branch Operations Manager role at BayCoast Bank involves leading customer-facing branch operations, providing exceptional service, and driving business growth in a community-based setting. This position demands excellent communication and problem-solving skills, as well as the ability to leverage banking knowledge to engage with customers and provide tailored solutions.
Key Responsibilities:
- Lead customer interactions, ensuring seamless experiences and fostering relationships.
- Process various customer transactions accurately and efficiently.
- Resolve customer issues using problem-solving and strong communication skills.
- Drive individual and branch relationship development goals through new business development, referrals, and retention.
- Provide leadership, training, and supervision to branch staff.
- Maintain a thorough knowledge of Bank products, services, policies, regulations, and branch systems.
Salary Range:$60,000 - $80,000 per year, depending on experience.
RequirementsKnowledge/Skills/Experience Requirements:
- Relationship development management experience.
- Proven ability to lead, motivate, and develop staff.
- Good interpersonal and communication skills.
- Customer service experience.
- Supervisory experience.
- Loan origination experience.
- Current registration with the Nationwide Multistate Licensing System (NMLS).
- Knowledge of bank products and services.
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Club Operations Manager
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Customer Experience Lead
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