Branch Operations Manager

4 days ago


Bristol, Rhode Island, United States Baycoast Bank Full time
Job Description

The Branch Operations Manager role at BayCoast Bank involves leading customer-facing branch operations, providing exceptional service, and driving business growth in a community-based setting. This position demands excellent communication and problem-solving skills, as well as the ability to leverage banking knowledge to engage with customers and provide tailored solutions.

Key Responsibilities:

  • Lead customer interactions, ensuring seamless experiences and fostering relationships.
  • Process various customer transactions accurately and efficiently.
  • Resolve customer issues using problem-solving and strong communication skills.
  • Drive individual and branch relationship development goals through new business development, referrals, and retention.
  • Provide leadership, training, and supervision to branch staff.
  • Maintain a thorough knowledge of Bank products, services, policies, regulations, and branch systems.

Salary Range:$60,000 - $80,000 per year, depending on experience.

Requirements

Knowledge/Skills/Experience Requirements:

  1. Relationship development management experience.
  2. Proven ability to lead, motivate, and develop staff.
  3. Good interpersonal and communication skills.
  4. Customer service experience.
  5. Supervisory experience.
  6. Loan origination experience.
  7. Current registration with the Nationwide Multistate Licensing System (NMLS).
  8. Knowledge of bank products and services.


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