Patient Services Liaison

4 weeks ago


Nyack, New York, United States HC&N Healthcare Solutions Full time
Patient Services Specialist

HC&N Healthcare Solutions is seeking a highly skilled Patient Services Specialist to join our team. As a key member of our staff, you will serve as the liaison between patients, families, and our current staff, ensuring that patient feedback and concerns are addressed and resolved in a timely manner.

Key Responsibilities:
  • Develop and implement policies and procedures to improve patient experiences and staff efficiency
  • Coordinate patient tours, prepare rooms for new admissions, and provide gifts for new patients
  • Perform required programming, including patient rounds, outreach to patient families, and other assigned tasks
  • Complete required reporting, including patient evaluations, weekly reports, and other assigned tasks
Requirements:
  • High school diploma or equivalent required; advanced collegiate degree preferred
  • Experience in customer service required; experience in healthcare, hospitality, or service industry strongly preferred
  • Strong communication and interpersonal skills
  • Ability to read, write, speak, and understand English language
  • Knowledge of Microsoft Office products or Google Docs required; other computer programs, including electronic medical records, preferred
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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