Patient Access Representative

3 weeks ago


Reisterstown Maryland, United States Mercy Medical Center Full time

Job Summary:

The Mercy Medical Center is seeking a highly skilled and detail-oriented individual to fill the role of Medical Office Coordinator. This position is responsible for facilitating patient access into the practice, obtaining accurate patient information, and creating a positive office image by responding professionally to all patients, staff, and other customers in a manner consistent with the Mercy Medical Center Philosophy.

Key Responsibilities:

  • Utilize exceptional customer service skills to contact patients via phone, Epic software, and other communication tools to schedule appointments.
  • Document attempts in Epic and other software as indicated.
  • Schedule appointments appropriately per practice protocol.

Requirements:

  • Must possess a high school diploma or GED or if currently enrolled in HS, pass a literacy assessment.
  • Excellent customer service skills.
  • Ability to communicate using multiple tools.
  • Ability to document attempts in appropriate software per protocols.
  • Ability to schedule patient appointments per practice protocol.


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