Bilingual Call Center Representative with a Passion for Excellence
22 hours ago
What We Offer
">We at AnswerNet strive to provide an exceptional work environment that fosters growth, innovation, and collaboration. As a remote bilingual customer service representative, you will be part of a dynamic team that values excellence, professionalism, and customer-centric approach.
">Job Summary
">We are seeking highly motivated individuals who can deliver outstanding customer experiences while working in a fast-paced call center environment.
">Key Responsibilities:
">- ">
- Manage high volumes of inbound calls and make consistent outbound calls to achieve sales targets and meet customer satisfaction goals.">
- Assess customers' needs, provide accurate information, and resolve issues efficiently.">
- Maintain records of customer interactions, process accounts, and file documents accurately.">
- Communicate effectively with customers, colleagues, and management using excellent verbal and written skills.">
- Multitask, prioritize tasks, and manage time effectively to meet productivity expectations.">
Requirements:
">- ">
- 1+ year of experience in a high-volume call center environment, preferably in both inbound and outbound roles.">
- Proven track record of meeting or exceeding sales targets and delivering excellent customer service.">
- Strong phone handling skills, active listening, and effective communication abilities.">
- Bilingual proficiency in Spanish and English (spoken and written).">
- Proficient in typing, Microsoft Office, and ability to quickly learn new software.">
- Flexibility with scheduling and work hours, including evenings, weekends, and holidays.">
- Familiarity with Windows operating systems and computer hardware.">
Compensation Package
">$13.00-$15.00 per hour (dependent on experience and performance)
">Affordable benefits package available after 60 days of employment
">Note:
">Please ensure you have a quiet, dedicated workspace free from distractions and meet our technical requirements: PC/Laptop with Windows 10, hard-wired internet connection, USB-connected headset, and webcam.
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