Customer Service Representative

5 days ago


El Paso, Texas, United States Pyramid Consulting, Inc Full time
Job Title: Customer Service Representative

Estimated Salary: $17 - $17.25/hour

Location: Remote, El Paso TX

This is a 06+ Months Contract opportunity with long-term potential in the Healthcare Industry.

About the Role:

We are seeking a talented Customer Service Advocate I to join our team. As a key member of our call center team, you will be responsible for providing high-quality customer service to our clients. Your primary focus will be on outreach (telephonically) to members to obtain or relay information, documenting call outcomes, and achieving exceptional call quality standards.

Key Responsibilities:

* Outreach (telephonically) to members to obtain or relay information
* Document call outcomes
* Meet daily productivity targets of 70+ documented calls
* Maintain 98%+ call quality
* Ensure timely completion of calls within scheduled timeframes
* Achieve a success rate of 45%+

Requirements and Qualifications:

* Call center experience with a proven track record of delivering high-quality customer service
* Strong Microsoft knowledge, including Excel, Outlook, and Word
* Ability to work well under pressure and meet productivity targets
* Excellent communication and interpersonal skills
* Bilingual in English and Spanish

Benefits:

* Competitive hourly rate of $17 - $17.25 per hour
* Health insurance (medical, dental, vision)
* 401(k) plan
* Paid sick leave

Why Join Us:

At Pyramid Consulting, Inc., we value our employees and strive to provide a supportive and inclusive work environment. We offer opportunities for professional growth and development, as well as competitive compensation and benefits packages. If you are passionate about delivering exceptional customer service and have a strong desire to grow your career, we encourage you to apply for this exciting opportunity.

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