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Service Operations Representative

2 months ago


Odessa, United States Adecco US, Inc. Full time

Adecco US, Inc. is seeking dedicated Client Support Specialists to join our team. In this role, you will play a vital part in providing outstanding service to clients, partners, and delivery personnel. Your responsibilities will include coordinating deliveries, addressing inquiries, and resolving issues to ensure seamless operations.

Shifts Available:

One AM - 7am to 4pm, Friday through Tuesday, with Wednesday and Thursday off.

One MID - 9am to 6pm, Wednesday through Sunday, with Monday and Tuesday off.

One MID - 9am to 6pm, Saturday through Wednesday, with Thursday and Friday off.

Compensation: $16 per hour

Key Responsibilities:

  • Coordinate delivery drivers and manage their schedules.
  • Assist clients and partners through phone and email communication.
  • Address concerns and handle complaints with professionalism.
  • Track delivery progress and ensure timely execution.
  • Input data and generate daily reports.

Qualifications:

  • Minimum of 1 year experience in customer service, ideally in a call center environment.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Strong computer skills.
  • Bilingual in English and Spanish is a plus.

What We Offer:

Weekly pay and a temporary position with the potential for permanent employment.

Compensation Details: $16.00 per hour

Our associates enjoy a range of benefits, including medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. We provide flexibility in choosing coverage that meets individual needs. Additionally, associates may qualify for paid leave, including Paid Sick Leave or any other paid leave mandated by Federal, State, or local law, as well as holiday pay where applicable.

An Equal Opportunity Employer/Veterans/Disabled.

For more information on our Candidate Privacy Information Statement, please refer to our official documentation.

The Company will consider qualified applicants with arrest and conviction records, subject to federal contractor requirements and/or security clearance requirements.