Customer Service Ambassador
6 days ago
Job Summary:
Oak View Group is seeking a highly skilled Customer Service Representative to join our team at the Centene Community Ice Center and Saint Louis Music Park. This role is responsible for providing exceptional customer service to our guests, answering questions, and resolving issues in a professional and courteous manner.
Key Responsibilities:
- Provide information about the Centene Community Ice Center/St Louis Music Park programming, events, and concerts to walk-up customers and callers.
- Respond to inquiries regarding services, facilities, programs, and events.
- Deal directly with the public in person and over the phone, giving out general information, answering questions, explaining procedures, and gathering facts and pertinent information regarding problems and complaints.
- Operate computerized public information and reservation systems in an efficient and accurate manner.
- Respond to customer inquiries via telephone, in person, and/or in writing as required.
- Perform a variety of office clerical support activities.
- Keep supervisor and other appropriate staff informed of problems or other matters.
- Interpret and enforce ice arena rules for customers.
- Collect fees and record in software.
Requirements:
- Must be 18 years of age, or older.
- Ability to work a flexible schedule based on events, including long hours, nights, weekends, and holidays as needed.
- Excellent customer service.
- Ability to follow basic instruction and direction.
About Oak View Group:
Oak View Group is committed to equal employment opportunity and is an equal opportunity employer. We strive to create environments that reflect and celebrate the diverse communities in which we operate and serve.
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