Customer Service Representative

5 days ago


Maryland Heights, Missouri, United States Mr Handyman Full time
Job Title: Customer Service and Sales

At Mr. Handyman, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service and Sales Representative. As a key member of our team, you will be responsible for handling customer calls and email correspondence, managing service technician schedules, and promoting the highest level of friendly customer service and satisfaction.

Responsibilities:
  • Receive and respond to customer calls and emails in a timely and professional manner.
  • Setup and manage service appointments, including automatic email confirmations and reminders.
  • Provide basic estimates for handyman services and schedule services with technicians.
  • Perform sales and marketing functions to sell additional work and earn new and repeat business.
  • Communicate with service technicians to ensure they have the necessary information and materials.
  • Schedule appointments and oversee changes to schedules to provide excellent customer service.
Requirements:
  • Previous customer service and/or phone sales experience is highly preferred.
  • Strong written and verbal communication skills, with attention to detail.
  • Computer literacy, with working knowledge of Microsoft Office suite.
  • Detail-oriented with strong data entry skills and highly organized.
  • Ability to work independently and as part of a team to help move projects forward.
Benefits:
  • Free training on specialized programs.
  • Paid time off, paid vacation after 6 months of employment, paid holidays, and weekly direct deposit.
  • Possible bonus program.
  • Performance reviews after 90 days of employment and room for growth.
  • Front office exposure and potential to move to hybrid or work from home.

We offer a competitive compensation package, including a salary range of $35,000 to $45,000 per year. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply today.



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