Customer Service Lead

3 weeks ago


Maryland Heights, Missouri, United States MOD Pizza Full time

About MOD Pizza

MOD Pizza is a fast-growing restaurant chain that is passionate about serving high-quality pizzas and salads to our customers. We are committed to creating a positive and inclusive work environment where our employees can grow and develop their skills.

Job Summary

We are seeking a Customer Service Lead to join our team at MOD Pizza. As a Customer Service Lead, you will be responsible for providing exceptional customer service, leading by example, and ensuring that our customers have a positive experience in our restaurant.

Key Responsibilities

  • Provide exceptional customer service and ensure that our customers have a positive experience in our restaurant.
  • Lead by example and demonstrate MOD values and behaviors.
  • Coach and train Shift Supervisors to provide excellent customer service.
  • Partner with General Manager to engage the community and promote MOD Pizza.
  • Stay calm and focused in busy restaurant operations.

Requirements

  • Minimum of 1 year of customer service or restaurant leadership experience.
  • Experience successfully leading, coaching, training, and motivating front-line employees.
  • Ability to think strategically and act tactically.
  • Ability to stay calm and focused in busy restaurant operations.

What We Offer

At MOD Pizza, we offer a competitive compensation package, including a base hourly rate and an incredible tip share program. Our Restaurant Shift Supervisors average almost $4/hour in tip earnings. We also offer paid sick time, paid vacation, free food, discounted pet insurance and gym membership, free counseling sessions, medical/dental/vision/basic life/disability, and 401(k) retirement.

Why Work at MOD Pizza?

At MOD Pizza, we believe in creating a world that works for and includes everyone. We are a fair chance employer and are committed to providing equal opportunities to all applicants. We are a fast-growing company with a passion for serving high-quality pizzas and salads to our customers. We offer a competitive compensation package, opportunities for growth and development, and a positive and inclusive work environment.


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