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Customer Service Engineer

2 months ago

Frederick, Maryland, United States videojet Full time
Customer Service Engineer

Join Videojet Technologies, a world-leader in the product identification market, as a Customer Service Engineer. This role offers a unique opportunity to be the front line of customer interaction through daily service and support.

Key Responsibilities:

  • Create and grow multiple aspects of our business through supporting regional and company goals.
  • Improve customer satisfaction by delivering the highest customer service in our industry.
  • Identify, own, and track any issues with an account, according to call escalation procedure, to reach resolution.
  • Receive and utilize highly advanced technical training at customer accounts on a daily basis.
  • Develop strong interpersonal and communication skills to effectively communicate with all levels within an organization.

Requirements:

  • Technical degree preferred and/or relevant military training; other backgrounds welcome to apply with relevant work history.
  • Ability to lift up to 50lbs. and stand, lift, stretch, bend, and squat throughout the day.
  • Comfortable with day travel- home most evenings but occasional overnight travel.

About Videojet:

Videojet Technologies is a world-leader in the product identification market, providing in-line printing, coding, and marking products, application specific fluids, and product life cycle services. Our goal is to partner with our customers in the consumer packaged goods, pharmaceutical, and industrial goods industries to improve their productivity, to protect and grow their brands, and to stay ahead of industry trends and regulations.

What We Offer:

  • Base salary, service incentive bonus, full benefits including medical, dental, and 401k match from your first day of employment.
  • Car, smartphone, and a great opportunity to grow.

Equal Opportunity Employer:

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.