Field Service Engineer

4 weeks ago

Frederick, Maryland, United States QuidelOrtho Full time
Transform the Power of Diagnostics

QuidelOrtho is a world-leading in vitro diagnostics company, unifying the strengths of Quidel Corporation and Ortho Clinical Diagnostics. We are a team of over 6,000 strong, operating in over 130 countries, providing fast, accurate, and consistent testing where and when it's needed most.

The Opportunity

We are seeking a highly skilled Field Service Engineer to join our team in the Baltimore/DC area. This is a field-based position that offers a company car, gas card, cell phone, and laptop, with all vehicle maintenance covered by QuidelOrtho. The successful candidate will cover customers throughout the Baltimore/DC region.

Responsibilities
  • Install, operate, maintain, repair, and modify electromechanical equipment, preferably in the field.
  • Troubleshoot technical problems and systems issues.
  • Determine technical solutions in accordance with product and customer specifications and recommend actions to company or customer representatives.
  • Conduct technical analysis of product implementations, modifications, and enhancements to product in accordance with specific customer specifications and implementations.
  • Assess customer needs and recommend solutions in accordance with product specifications and customer specifications.
  • Conduct technical training and product briefing with customers, vendors, and company representatives as needed.
  • Act as local on-site representative to customer's organization.
  • Manage all territory responsibilities, including preventive maintenance and upgrades, including software and hardware.
  • Provide service support in the hospital/clinic laboratory environment.
  • Responsible for individual parts management, online training, and administrative expense reporting.
Requirements
  • Minimum of an Associate's degree in Electronics or Electrical/Mechanical Engineering, or equivalent.
  • 4 years of military or field service experience required.
  • Minimum 4 years experience installing, operating, maintaining, repairing, and modifying electromechanical equipment, preferably in the field, required.
  • A team player that is self-motivated and interacts appropriately with peers, sales counterparts, and customers is required.
  • The ability to organize and express ideas clearly, verbal and written, in individual or group situations.
  • Possess appropriate technical knowledge and have the ability to utilize that knowledge to effectively perform required job functions with an effective level of competence demonstrating a high degree of knowledge in electro-mechanical, chemistry, computer, and/or other related disciplines.
  • Ability to effectively manage assigned workload within allotted time constraints.
  • Must have the ability to lift 75 lbs.
  • A valid driver's license is always required.
  • Extended hours may be required.
  • Ability to travel overnight 50-75% to Rochester, NY, in the first few months of training. Post-training must be able to travel up to 75% around territory, with occasional overnight travel (1-2 nights per week).
Preferred
  • Experience within Healthcare or Medical Device industry.
Key Working Relationships

Internal Partners: Field Service, Sales, Technical Specialists, Field Application Specialists, Area Technical Specialists, Technical Support Specialists.

External Partners: Customers, including but not limited to Laboratory Managers, Supervisors.

Work Environment

Typical work week and hours with overtime required in a outside field engineer environment. Must have the discipline, organization skills, and self-motivation to work autonomously in a home office environment. Must maintain a valid driver's license and must own and maintain an automobile suitable for travel to customer sites, airport, etc. Travel includes airplane, train, automobile, and overnights. On a typical workday, 80% of time meeting with people, 20% of the time on computer, doing paperwork, or on phone.

Physical Demands

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, regularly required to use hands to finger, handle, or feel and talk or hear. Frequently required to stand, walk, bend, twist, reach, and sit. Occasionally required to reach, kneel, squat, or balance. Must be physically able to travel up to 75%. Must be able to lift up to 75 pounds.

Salary Transparency

The salary range for this position takes into account a wide range of factors, including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on the facts and circumstances of each case. The salary range for this position is $65,000 to $85,000 and is bonus eligible. QuidelOrtho offers a comprehensive benefits package, including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time), and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.

Equal Opportunity

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us.

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