Senior Server Support Specialist

7 days ago


Grand Rapids, Michigan, United States Worldwide TechServices Full time
Job Title: Dynamic Server Support

At Worldwide TechServices, we are seeking a highly skilled and experienced Dynamic Server Support professional to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients, ensuring their server-related issues are resolved promptly and efficiently.

Responsibilities:
  • Provide exceptional customer support for designated server equipment
  • Respond to client inquiries in a professional and timely manner
  • Meet established service level agreements for client satisfaction
  • Complete administrative tasks associated with each call, as documented in our policies and guidelines
  • Report all activity in an accurate and timely manner
  • Ensure control of assets and inventory through prompt turnaround of parts and equipment
  • Understand and adhere to all safety policies and guidelines
Requirements:
  • Technical school certification or equivalent
  • 0-2 years of relevant experience
  • Previous customer service experience is a plus
  • Maintain all required OEM certifications
  • Knowledge of relevant software and hardware
  • Valid Driver's License and reliable transportation
What We Offer:

At Worldwide TechServices, we offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and experienced technical professional looking for a challenging and rewarding role, we encourage you to apply.



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